Overview:

Mitsui O.S.K. Lines (MOL) is a global transportation and logistics company with a history spanning more than 140 years. Operating one of the world’s largest vessel fleets, MOL carries raw materials, energy, automobiles, and other essential goods that keep global trade moving. Employees benefit from the stability of a long-established global leader while helping shape the future of clean energy, digital innovation, and sustainable trade, all supporting its commitment to the health of the world’s oceans.

The Business Process Optimization Manager is responsible for establishing the Business Process Management (BPM) capability for the MOL Americas Region. Working closely with the Headquarters Information Technology & Digital Strategy Division, along with functional leaders across the region, this role provides the methodology, governance, structure, and facilitation needed to understand, document, improve, and manage business processes. The position identifies opportunities to simplify and standardize processes, improve operational efficiency and controls, and strengthen readiness for digital transformation, automation, and AI. While business functions retain ownership and accountability for their processes, this role provides the framework and expertise to support sustainable improvement.

Key Responsibilities/Accountabilities

• Build the BPM foundation: Establish the Business Process Management framework, methodology, standards, and governance for the MOL Americas Region, aligned with HQ BPM, including clear process ownership, performance measures, and a structured repository of process documentation.
• Lead process discovery and improvement: Map and analyze current-state processes, identify opportunities to simplify, standardize, and strengthen controls, and facilitate future-state design and adoption.
• Drive digital transformation and AI readiness: Partner with the Information Technology & Digital Strategy Division to assess process maturity, map to our AI readiness framework, and determine whether needs are best met through process redesign, automation, or AI.
• Bridge business and technology: Serve as the link between Information Technology & Digital Strategy, business functions, data and system owners and regional entities to ensure solutions are grounded in sound process understanding, data, and ownership.
• Standardize across the region: Align processes and common terminology across the Americas while respecting legitimate regulatory and local differences.
• Build capability and manage change: Develop BPM awareness through training and coaching, work with BPM and AI Champions across the business, and support change management and adoption.

Qualifications & Experience:

• Bachelor’s degree in business administration, information systems, engineering, operations management, or a related field.
• 5+ years of experience in business process management, process improvement, operational excellence, or business transformation, including analyzing and documenting cross-functional processes.
• Experience facilitating workshops, influencing and leading stakeholders across functions without direct authority, and supporting process, technology, automation, or transformation initiatives.
• Preferred: multinational experience, with the ability to adapt in a multicultural environment, and a BPMN, Lean, Six Sigma, CBPP, or similar certification.

Core Competencies

• Process discovery, mapping, analysis, and future-state design, with proficiency in BPMN and process-modeling tools such as Signavio, ARIS, or Visio.
• BPM governance, process ownership, and performance measurement, with a practical focus on efficiency and continuous improvement.
• Familiarity with digital transformation, automation, data, and AI-readiness concepts.
• Strategic, curious, and analytical problem-solver who is comfortable with ambiguity and can translate business needs into process and technology requirements.
• Collaborative communicator with strong facilitation and change-management skills and clear written, verbal, and presentation abilities across business, regional, and HQ stakeholders.

Compensation & Benefits:

The annual base salary range for this position is $105,000-$142,000. This position is eligible for an annual performance-based bonus. Based out of our Edison, NJ office, this role offers a hybrid work schedule of 3 days on-site and 2 days remote each week, allowing for a balance of team collaboration and flexibility. Anticipate 10% travel within the Americas Region. Benefits include medical, dental, and vision insurance; a 401(k) retirement savings plan with company match; paid time off; and company-paid holidays. Additional benefits include a wellness program, eligibility for paid leave, commuter benefits and tuition assistance.

MOL is an Equal Opportunity Employer and does not discriminate based on race, religion, color, age, sex, gender identity, sexual orientation, marital status, pregnancy, non-disqualifying physical or mental disability, national origin, creed, ancestry, veteran status, genetic information or any other basis covered by appropriate law. All employment is decided based on qualifications, merit and business need.